Shipping Policy

Shipping Policy - Brumatn

At Brumatn, we’re proud to offer free standard shipping on every order worldwide—no minimum purchase required. Whether you’re ordering an insulated stainless steel tumbler for your commute, a leakproof water bottle for hiking, or a heavy-duty cooler for outdoor trips, we’ll deliver your gear to your doorstep at no extra cost. Below, we outline key details about our shipping process to help you know exactly what to expect.

1. Shipping Eligibility & Coverage

  • Global Free Shipping Guarantee: Our free standard shipping applies to all orders, regardless of your location—whether you’re in the United States, Canada, United Kingdom, Australia, EU countries, Asia, or beyond. There are no hidden fees, surcharges, or regional restrictions for standard delivery; the price you see at checkout (in USD) is the full cost of your products, with no additional shipping charges.
  • Expedited Shipping (Optional): For customers who need their Brumatn products faster (e.g., a last-minute cooler for a weekend camping trip), expedited shipping options (such as 2-day or overnight delivery) may be available in select regions (including the contiguous United States) at checkout. Pricing for expedited shipping will be displayed based on your location and the size/weight of your order (e.g., coolers may have higher expedited fees due to their dimensions).

2. Order Processing Time

Before your order ships, we take time to prepare and verify your products to ensure they meet our quality standards—especially critical for insulated items that rely on precise construction to retain temperature.
  • Standard Processing: Most orders are processed within 1–3 business days (Monday–Friday, excluding major U.S. holidays like Thanksgiving, Christmas, and New Year’s Day). This includes checking product availability, inspecting insulation seals (for tumblers and coolers), ensuring lids are leakproof, and packing items securely to prevent damage during transit.
  • Processing Delays: Occasional delays may occur for large orders (e.g., multiple coolers), limited-edition products (e.g., seasonal tumbler designs), or during peak shopping periods (e.g., Black Friday, summer outdoor gear season). If your order will take longer than 3 business days to process, we’ll send you an email update with the expected processing timeline.

3. Estimated Delivery Times

Delivery times vary based on your destination and local carrier efficiency, but we strive to get your Brumatn products to you as quickly as possible. Below are general guidelines for standard free shipping (note: these are estimates—actual times may be affected by customs processing, weather, or remote delivery locations):
  • United States: 3–7 business days after processing (delivered via USPS, UPS, or FedEx Ground; rural areas may take 1–2 extra days).
  • Canada: 5–10 business days after processing (delivered via Canada Post or UPS Canada; customs clearance may add 1–3 days).
  • United Kingdom & EU Countries: 7–14 business days after processing (delivered via Royal Mail, DHL Parcel, or local postal services; EU orders may require customs checks, but no shipping fees apply).
  • Australia & New Zealand: 8–15 business days after processing (delivered via Australia Post or DHL Express).
  • Asia (e.g., Japan, South Korea, Singapore): 10–20 business days after processing (delivered via local postal services or trusted couriers like SF Express).
  • Rest of World: 12–25 business days after processing (delivered via international postal networks; delivery to remote areas may take additional time).

4. Order Tracking

Once your order ships, we’ll send a shipping confirmation email to the address linked to your order. This email includes two key details to help you monitor your delivery:
  • A unique tracking number (specific to your order).
  • A direct link to the carrier’s website (e.g., USPS Tracking, UPS Tracking) where you can:
    • Check real-time status updates (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
    • View the estimated delivery date.
    • Track the package’s location (where available).
Note: It may take 24–48 hours for the carrier’s system to update with tracking information after you receive the shipping confirmation. If tracking shows no activity after 3 days, contact us at [email protected], and we’ll work with the carrier to locate your package.

5. Customs, Duties, & Taxes

  • International Orders: While we cover all shipping costs, Brumatn is not responsible for any customs duties, import taxes, or fees imposed by your country’s government. These charges are determined by your local customs authority based on the value of your order and are the sole responsibility of the recipient.
  • Customs Documentation: We include all necessary paperwork (e.g., commercial invoices, customs declarations) with your order to facilitate smooth clearance. If your local customs office contacts you for additional information (e.g., proof of purchase), please respond promptly to avoid delivery delays.

6. Address Changes & Missing Deliveries

  • Address Changes: To ensure your order is delivered correctly, double-check your shipping address at checkout (including apartment numbers, postal codes, and street names). We can only modify an address before the order ships (typically within 12 hours of placement). To request a change, email us at [email protected] with your order number and the corrected address—we cannot guarantee changes once processing has begun.
  • Missing or Undelivered Orders: If tracking shows “Delivered” but you haven’t received your package:
    1. Check with your local carrier first—they may have left the package with a neighbor, in a secure delivery locker, or at a nearby pickup location (e.g., USPS Post Office).
    1. If the carrier cannot locate the package, contact us within 7 days of the “Delivered” date with your order number and tracking details. We will investigate the issue and, if necessary, arrange for a replacement or full refund.

7. Special Circumstances

  • Lost Packages: If your package is marked “Lost” by the carrier, we will issue a full refund or send a replacement (whichever you prefer) once the carrier confirms the loss (typically 10–14 days after the estimated delivery date).
  • Damaged Packages: If your order arrives with damage (e.g., a dented tumbler, a cracked cooler lid), contact us within 7 days of delivery with your order number and photos of the damaged item/packaging. We will send a replacement free of charge or process a refund—no need to return the damaged item in most cases.

8. Contact Us for Shipping Inquiries

If you have questions about your order’s shipping status, need help with tracking, or have concerns about delivery, please reach out to our customer service team at [email protected]. We’ll respond within 2–3 business days and work to resolve any issues promptly.
Thank you for choosing Brumatn—we hope your insulated tumblers, drinkware, or coolers enhance your daily moments and outdoor adventures!