Terms of Purchase

Terms of Purchase - Brumatn

These Terms of Purchase (“Terms”) govern your purchase of innovative insulated products (including tumblers, drinkware, coolers, and related accessories) from Brumatn.com (“Website”). By placing an order on the Website, you (“User” or “You”) agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on Brumatn.com). Please read these Terms carefully before completing your purchase.

1. Order Placement & Acceptance

  • Order Submission: When you place an order on the Website, you submit a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 3). All product descriptions, images, and prices are subject to change without notice, but we will honor the price displayed at the time of your order (provided the product is in stock).
  • Order Confirmation: After submitting your order, you will receive an automated “Order Confirmation” email to the address you provided. This email confirms we have received your order but does not constitute acceptance. A binding contract between you and Brumatn is formed only when we ship your product(s) and send a “Shipping Confirmation” email.
  • Order Cancellations/Modifications: We reserve the right to cancel or modify your order at any time before shipment (e.g., if a product is out of stock, pricing is incorrect, or we suspect fraudulent activity). If we cancel your order after payment processing, we will issue a full refund to your original payment method within the timeline outlined in Section 5. You may request to cancel or modify your order only before it ships—contact our team at [email protected] with your order number to submit a request.

2. Product Availability & Descriptions

  • Availability: All products are subject to stock limits. We strive to maintain accurate stock information on the Website, but occasional stockouts may occur after an order is placed. If a product you ordered is unavailable, we will notify you via email within 1–2 business days and offer a full refund or, if applicable, a replacement product of similar value (with your explicit consent).
  • Product Descriptions: We make every effort to ensure product details (including size, insulation performance, material, and design) are accurate and reflect the actual product. Minor variations may occur (e.g., slight color differences due to screen resolution, minimal size deviations from listed dimensions) and do not constitute a defect or grounds for refusal of the product. For pre-purchase questions (e.g., “Will this cooler fit in my car trunk?”), contact [email protected] for clarification.

3. Pricing & Payment

  • Currency: All prices displayed on the Website and all transactions are processed exclusively in United States Dollars (USD). We do not offer currency conversion, and any currency conversion fees, foreign transaction fees, or charges imposed by your payment provider (e.g., bank, credit card company) are your sole responsibility.
  • Pricing Accuracy: We endeavor to ensure all prices are accurate, but errors may occur (e.g., typographical mistakes, system glitches). If we identify a pricing error after you place an order, we will notify you immediately and offer two options: (a) process the order at the correct price (with your consent), or (b) cancel the order and issue a full refund (if payment has been processed).
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. By providing payment information, you confirm you are authorized to use the payment method and that the information is accurate. We do not store full credit card details—payment processing is handled by secure third-party providers (e.g., Stripe, PayPal) that comply with the Payment Card Industry Data Security Standard (PCI DSS).
  • Payment Authorization: When you place an order, we will authorize the full purchase amount on your payment method to reserve funds. This authorization is temporary and will be converted to a charge once your order ships. If your order is canceled, the authorization will be released (timing varies by payment provider, typically 3–5 business days).

4. Shipping & Delivery

  • Global Free Shipping: Brumatn offers free standard shipping on all orders worldwide—no minimum purchase required. There are no hidden shipping fees, and the price displayed at checkout includes the full cost of the product(s) (in USD) with no additional delivery charges.
  • Order Processing Time: Most orders are processed and prepared for shipment within 1–3 business days (Monday–Friday, excluding major U.S. holidays). Processing time does not include delivery time and may be extended slightly for large orders (e.g., multiple coolers) or limited-edition products (we will notify you of any such delays via email).
  • Delivery Time: After processing, standard delivery takes an estimated 6–12 business days to reach any destination worldwide. This timeline is an estimate and may vary slightly due to factors beyond our control (e.g., customs processing, carrier delays, remote delivery locations). You will receive a “Shipping Confirmation” email with a tracking number once your order ships, allowing you to monitor delivery progress.

5. Returns & Refunds

  • Return Period: You may return eligible products for a refund within 60 days of the delivery date. To be eligible, products must be in their original, unused, and undamaged condition with all original packaging and tags intact. Final sale items (marked “Final Sale” on the product page) and custom/personalized items (e.g., engraved tumblers) are non-returnable unless damaged, defective, or incorrectly sent by us.
  • Return Process: To initiate a return, email [email protected] with your order number, product details, and reason for return. We will provide a pre-paid return label (for all orders, regardless of location) and instructions for securely packaging the product to avoid damage during transit. You are responsible for ensuring the product is shipped back in compliance with these instructions.
  • Refund Processing: Once we receive and inspect the returned product (typically 3–5 business days after delivery to our warehouse), we will approve or deny the refund. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error (e.g., damaged product, incorrect item sent).

6. Your Responsibilities

  • Accurate Information: You are responsible for providing accurate and complete information when placing an order (e.g., shipping address, email address, payment details). We are not liable for delivery delays, lost packages, or other issues caused by incorrect information. If you need to update your shipping address after placing an order (but before it ships), contact [email protected] immediately—we cannot guarantee address changes after processing has begun.
  • Age Requirement: You must be at least 18 years old to place an order on Brumatn.com. By placing an order, you confirm you are 18 or older and have the legal capacity to enter into these Terms.
  • Customs & Import Duties: For international orders, you are responsible for any customs duties, import taxes, or fees imposed by your country’s government. These charges are determined by your local customs authority and are not included in the product price or covered by our free shipping. You must pay these charges to receive your order—Brumatn is not liable for orders held by customs due to unpaid fees.

7. Limitation of Liability

  • Brumatn shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, loss of profits, inconvenience) arising from your purchase or use of our products, even if we have been advised of the possibility of such damages.
  • Our total liability for any claim related to your order (e.g., defective product, delayed delivery) shall not exceed the total purchase price of the product(s) in question.
  • We are not liable for delays or failures in shipping or delivery caused by factors beyond our control (e.g., natural disasters, carrier strikes, customs delays, pandemics).

8. Changes to These Terms

Brumatn may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of this page and post the revised Terms on the Website. Your continued use of the Website or placement of orders after the changes take effect constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase or your order, please contact our customer service team at [email protected]. We will make every effort to resolve issues promptly and fairly.
By placing an order with Brumatn, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.